WorldFriends.tv is a social/dating site mainly for the Asian community. Founder Dominic has asked me to test the following 4 tasks:

Tasks:

1. Register (for free).
2. Upload photo
3. Purchase a paid subscription.
4. Invite their friends to register (for free) using the Invite feature.

Watch the usability test video

Video summary and suggestions:

Register

1. The logo should have a .tv in case they forget.
2. The most obvious thing is the “register” button, that’s good.
3. It’s telling me that there is an error before I even have a chance to enter the password/email verification
4. Maybe the most popular countries should be on top (Japan and USA)
5. Privacy and terms should not take to a new page, should be a pop up(that can’t be blocked)
6. Should allow me to choose “any” ethnicity, for people who don’t have a preference.
7. I received the confirmation email only after about 30 minutes. Maybe it would be better to make it clear that they don’t have to confirm the email to keep using the site.

Invite friends:

1. I expect to be able to upload my pictures, but if inviting is a higher priority then it’s ok
2. It should be clear on TOP that I can select which friends to send to.
3. Instead of a block of text, you should put some bullet points of “why invite friends”
4. It’s asking me to choose both webmail server AND the email extension (hotmail.com, yahoo.com, etc.). It would be better to eliminate the webmail selection, since it’s obvious if I choose the email extension which webmail I will be using.
5. The list of imported contacts should be on top, not at the bottom, because I couldn’t even see it was there. The message should be under it.
6. After I invite, there is no clear indication that I did.
7. After I send an invitation I should get a new page with indication of who invited AND “call to action” — what action(s) you want me to take next. ie: invite more, upload a photo, buy membership.

Upload photo

1. Photo description: is it optional?
2. Missing: bullet points of “why I should upload my photos”
3. I can’t click on my photo to see it in large size

Purchase subscription

1. Regular – what does it mean?
2. Too complicated, too many options
3. You have 3 membership types with 8 different options total.Better test a new page with no more than 1 type of membership with 3-4 options.
4. It’s unclear why different types have different options.
5. After I pay, there is no acknowledgement that I did. I can’t find “my account” to manage details of my subscriptions and ability to cancel.