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Comments on: Top 10 Usability Mistakes on Match.com http://www.usabilitytesting.tv/usability/top-10-usability-mistakes-on-match-com/ Because happy visitors turn to buying customers Sat, 14 Aug 2010 18:14:12 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Jeff J http://www.usabilitytesting.tv/usability/top-10-usability-mistakes-on-match-com/cpage/1/#comment-9 Jeff J Wed, 08 Jul 2009 18:08:42 +0000 http://www.usabilitytesting.tv/usability/top-10-usability-mistakes-on-match-com/#comment-9 I saw your excellent video/article about the "Top 10 Usability Mistakes on Match.com" and I certainly agree with all of them. I have been a paying member for about 8 years, and I've encountered all these frustrations. I would like to share my list: 1. The "Daily 5" Yes/No/Maybe buttons do not work reliably under the Mozilla FireFox browser (version 2 or 3). When the user pokes on any of them, the page is refreshed as if it were going to go to the next person, but then it just stays on that current person. It's somewhat random -- sometimes the buttons function after poking 3 to 20 times, and sometimes even poking 50+ times doesn't result in moving to the next person, which necessitates firing up Internet Explorer. 2. The "Daily 5" profiles don't show all the information about each person. For that, you have to open up a separate tab and do the search via their username to view their profile, since (once again) they've left off a link to the people's pages. 3. You can only have a maximum of 100 favorites (yes, after 8 years, I bumped up against that limit). Many times I come home too tired from work to respond to a potential lady, so I'll just favorite her until I feel like sending an e-mail. After a while, I wound up with about 60 defunct favorites pushing me to the 100 limit. 4. The site is agonizingly slow. Tonight the average seems to be about 46 sec/page display. (I know this constipation is limited to Match.com, because all the other sites I try are instantaneous via my cable modem). 5. Their e-mail tech support is worse than useless. I've reported problem #1 three times in the last 4 months, and each time they send me a generic boilerplate e-mail about "How to Log In to Match.com", despite my explicit instructions in each of those e-mails requesting that they not just send me an unrelated boilerplate response. 6. They have arbitrary and changing limits on the number of characters that the user may type into their description fields. They seem to allow 15+ photos (which each take at least 20K I estimate), but they limit me to 500 or 1000 characters in some fields ? 7. There is a button on the My Match page to see "Who's Favorited Me", but when you follow that link, it takes you to a useless page that has more shiny/happy people graphics with the text: "Who's on your Favorites list? Search and save someone to your list. The more active you are on Match.com, the greater the chance of ending up on someone else's Favorites list. [Search now>>]" 8. When you go "Back" to the search screen to re-do a search, it sometimes flushes the parameters you've previously entered. While doing so, it will also set checkboxes that you didn't set yourself during the last search. (I haven't done this in awhile, and the sluggishness of the site deters me from trying it right now). 9. You cannot search for someone in a foreign country who is searching for someone from your particular area. You can only look at the individual profiles one-at-a-time and see if they're amenable to relocating near you. 10. When you use CTRL+ to resize the text on any of their pages, it just messes the display up. I saw your excellent video/article about the “Top 10 Usability Mistakes on Match.com” and I certainly agree with all of them. I have been a paying member for about 8 years, and I’ve encountered all these frustrations. I would like to share my list:

1. The “Daily 5″ Yes/No/Maybe buttons do not work reliably under the Mozilla FireFox browser (version 2 or 3). When the user pokes on any of them, the page is refreshed as if it were going to go to the next person, but then it just stays on that current person. It’s somewhat random — sometimes the buttons function after poking 3 to 20 times, and sometimes even poking 50+ times doesn’t result in moving to the next person, which necessitates firing up Internet Explorer.

2. The “Daily 5″ profiles don’t show all the information about each person. For that, you have to open up a separate tab and do the search via their username to view their profile, since (once again) they’ve left off a link to the people’s pages.

3. You can only have a maximum of 100 favorites (yes, after 8 years, I bumped up against that limit). Many times I come home too tired from work to respond to a potential lady, so I’ll just favorite her until I feel like sending an e-mail. After a while, I wound up with about 60 defunct favorites pushing me to the 100 limit.

4. The site is agonizingly slow. Tonight the average seems to be about 46 sec/page display. (I know this constipation is limited to Match.com, because all the other sites I try are instantaneous via my cable modem).

5. Their e-mail tech support is worse than useless. I’ve reported problem #1 three times in the last 4 months, and each time they send me a generic boilerplate e-mail about “How to Log In to Match.com”, despite my explicit instructions in each of those e-mails requesting that they not just send me an unrelated boilerplate response.

6. They have arbitrary and changing limits on the number of characters that the user may type into their description fields. They seem to allow 15+ photos (which each take at least 20K I estimate), but they limit me to 500 or 1000 characters in some fields ?

7. There is a button on the My Match page to see “Who’s Favorited Me”, but when you follow that link, it takes you to a useless page that has more shiny/happy people graphics with the text: “Who’s on your Favorites list? Search and save someone to your list. The more active you are on Match.com, the greater the chance of ending up on someone else’s Favorites list. [Search now>>]”

8. When you go “Back” to the search screen to re-do a search, it sometimes flushes the parameters you’ve previously entered. While doing so, it will also set checkboxes that you didn’t set yourself during the last search. (I haven’t done this in awhile, and the sluggishness of the site deters me from trying it right now).

9. You cannot search for someone in a foreign country who is searching for someone from your particular area. You can only look at the individual profiles one-at-a-time and see if they’re amenable to relocating near you.

10. When you use CTRL+ to resize the text on any of their pages, it just messes the display up.

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