Usability Testing Report - ewomenspeakersnetwork.com

Tasks:

1. Register and pay
2. Browse the speakers and "hire" them
3. Make application to speak

Usability Test Video Recoring

Video summary and suggestions:

• Overall look and feel - outdated
• Fainting women on the top, doesn't give the right impression
• Better use one good photo of a women speaker than a bunch of not so good photos
• Logo is ok, could be cleaner
• Logo should link to home page
• Login area is wasting a really good "real-estate", should be moved down
• It's hard to find the most important task "join" or "register", should be on the right on top
• The "membership" link doesn't look like a link
• Links to special offers don't look like links, and they open in a pop up a lot of people won't see
• I would like to see bullet points with benefits instead of all this text
• The link to join doesn't look like a link, should be replaced with a BIG button

• I can't be both a member and non-member, should be radio buttons instead of check boxes (I called it "bullet points" by mistake on the video...sorry)
• No indications of which fields are mandatory with a red asterisk
• No indication of what rules apply for username/password
• Doesn't "remember" some of the fields if submission is failed
• "Reenter" should be "Re-enter" (I think)
• I didn't get a email confirmation with my username and password

• Auto-fill fills out the wrong info
• No indication of which fields are mandatory with asterisks

• After I finish registration, you should take me directly to the payment page, I am already sold
• It's hard to find where to click to pay with all the clutter on the page
• I am confused with the button "Become a member" at the bottom, I though I was already a member
• Why do I see "Member home", do you really want me to click it? Or do you want me to pay? Show me only buttons you want me to click at that moment

• Asks me to populate all the fields, even though I already filled them out. Should be pre-populated with my data
• Asterisks should be to the right of the label field and should be red
• There is a cancel button, why? should be removed (first priority) you want me to pay or not?
• After I make the payment, I expect you to tell me what to do next

• It's easy to find speakers
• Mini profiles are a bit messy
• Link to the full profile doesn't look like a link
• Profile page looks clean.
• Website URL is not clickable? I would like to visit the speaker's profile
• I see no "Call to action" - to hire the speaker. For example "Hire this speaker" or "Get more information"

• What does "Apply to speak" mean? I thought it was applying to speak in a certain event, but it's taking me again to the membership registration page.