Usability Testing JomSocial.com
Posted by Merav Knafo
on Saturday, 08 May 2010 in Services
Merav Knafo
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This live usability testing took place at the CMS Expo, Usability Testing Workshop.
Task: Buy JomSocial
Scenario:You decided to have instant community solution, go to jomsocial.com find the various versions, and buy it.
Usability Testing Notes:
- Can't find the different versions
- Can't see anything that will help him compare it to other products
- The Video Testimonial banner is very distracting
- 1.6 version is not clickable
- What version does he need if he doesn't have Joomla? What does he do if he wants it for a different platform
- Linux website on showcase list confuses tester
- Can't find the word "Version"
- Store - a retailer? A shrink wrap product?
- Can't choose a version
- Thinks it's a tangible product
- Doesn't know whether the verisign certification icon means this page is secure or that he gets this certification when he purchases JomSocial
- Asked to enter the domain, but what if he doesn't have it set up?
- Asked to enter the type of site, finds it confusing
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“We found Merav to be brutally honest, and extremely accurate. After testing our website internally for several months, we came to the conclusion that the site was very user-friendly; however, after Merav’s review, we discovered that there were several problematic areas that needed to be fixed right away. Merav not only indicated problems, but she went further to provide solutions on improving our website. We would highly recommend her services!”