Bank of America has a powerful online banking service. When you want to send money with a wire transfer or pay bills, it’s great. But the system has very strict error handling.
The site’s control of what you can put in a field is so overbearing and ridiculous that it’s earned this month’s “Designed by Monkeys” award.
When you try to contact Bank of America using the contact form, the bank asks you to choose a subject or create your own. Fair enough…. except that the field won’t recognize a character as common as an apostrophe!
Look what happened when I tried to use the word “didn’t” — a pretty common word, right?
I worked around the problem by entering “did not” instead of “didn’t” but the problems didn’t end there. After filling out the rest of the field, I naturally wanted to click the Submit button. I couldn’t. It was grayed out. Take a look below:
In the end, I was unable to contact Bank of America using their online form. That may be convenient to them but as a customer, it leaves a bad taste in my mouth.
This blog is about usability and not quality assurance, but it’s obvious that Bank of American is not overly concerned with either.